If you experience mechanical difficulty or considerable damage after an accident, or your vehicle is inoperable, we provide you immediate pick up and tow service for your car/truck upon request. We make all arrangements for roadside assistance and handle coverage with your agent if you go through an insurance provider or assist you personally if you handle your own service coverage. Most insurance policies provide for towing service.
Please call us if you are unsure whether your vehicle is unsafe to drive and we will advise you based upon the specific circumstances. After some accident events, driving a vehicle to the body shop may cause more damage and not be advisable.
We assist you in determining whether your insurance policy carries car rental coverage (most policies do) and provide you the options available to ensure your coverage. All we need from you is your insurance agent contact and claim number. If you are covering this expense on your own we will give you various options to consider and their respective costs.
Euro Collision will make all the rental arrangements and have one of our affiliate car rental representatives go over the rental agreement with you at the point of vehicle drop off. When your vehicle is ready for pick-up, you return your rental car to the body shop and we conclude your rental car check in process.
Going without a vehicle is not an option. When we make arrangements for auto body repair service we provide you a time frame for the body work and repair based upon the time needed for service performance and having all parts available.
Dependent upon the manufacturer or vehicle type, specific parts may need to be ordered and expedited for a repair. A car rental is deliverable once all parts are here in the body shop, in order to minimize rental costs. If you receive major collision damage and have an urgent need for transportation, we will get a car rental for you immediately. Occasionally the repair process may require an extension of time due to unforeseen damage not apparent until the vehicle is disassembled. If this occurs, we will provide your insurance company with an addendum for the additional time and rental expense with an explanation of the extension.